Johnston, Robert. Service Operations Management : improving service delivery / Robert Johnston and Graham Clark. -- 3. ed. -- Harlow, Essex : Financial Times / Prentice Hall, 2008. xvi, 533 p.
Mostrando entradas con la etiqueta Administración industrial. Mostrar todas las entradas
Mostrando entradas con la etiqueta Administración industrial. Mostrar todas las entradas
Service Operations Management : improving service delivery
Johnston, Robert. Service Operations Management : improving service delivery / Robert Johnston and Graham Clark. -- 3. ed. -- Harlow, Essex : Financial Times / Prentice Hall, 2008. xvi, 533 p.
The new age of innovation : driving cocreated value through global networks
Prahalad, C. K. The new age of innovation : driving cocreated value through global networks / by C.K. Prahalad, M.S. Krishnan. -- New York : McGraw-Hill , 2008. viii, 278 p.
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